Purchase Policy

To use the www.annodistillers.co.uk web site you have declared that you are of a legal age to purchase alcohol in your country of residence and the country from which you are accessing this site. If this is not the case then you should log off from this site immediately.

Anno Distillers Limited retail alcohol in the UK and are bound by the law not to sell alcohol to those under 18 years of age. Prior to proceeding to our website’s payment pages you will be asked the accept our terms and conditions by ticking the box , by accepting these terms and conditions you are entering a contract with us that you are more than 18 years of age and legally entitled to order alcohol from this site.

All products advertised for sale on this site are subject to availability. In the unlikely situation that a product becomes unavailable we will notify you by email as soon as possible after you place your order and will refund any payment taken for that order.

Once an order has been made we will send you an email to acknowledge that your order has been received by us. Upon dispatch of your order we will send you a Despatch Confirmation email. The Dispatch Confirmation is our acceptance of your order and is our supply contract with you.

 

Payment information

Payment for your order can be made using listed credit or debit cards, by electronic bank transfer, by cash or by cheque. Payment online can be made with accepted credit or debit cards using our checkout service.

The following conditions apply to cash or cheque payments:

Cash payment can only be accepted for orders to be collected from the distillery.

Payment can be made by cheque but dispatch will only take place once the cheque has cleared. This may take between 4 - 10 working days depending on your bank. Please write your order reference number on the back of the cheque and send it to our Registered Address.

Bank Transfer

We are pleased to accept payment by bank transfers from a UK bank account. Please contact us for banking details.

 

Delivery Policy

We currently only supply to UK based retail customers. Our aim is to dispatch your order the next working day after your order was received. Delivery will be via a tracked courier service.

Deliveries will only be made to a full UK postal address. We will not deliver to a Post Office Box or other form of receiving address.

We currently deliver to mainland UK only at a fixed rate of £6.50 regardless of quantity ordered. Deliveries to The Isle of Wight, The Isle of Man, Northern Ireland, and some parts of Scotland will take longer than standard and will incur an additional charge. Please contact us for details.

All deliveries will require either your signature or that of your nominee. Our courier reserves the right not to deliver if they suspect that UK alcohol sales laws are being violated. If no one is available to receive the delivery our courier will leave a note asking you to rearrange the delivery.

We will try to ensure prompt delivery of your order but are not liable for delays caused though mis-information supplied by you or through circumstances beyond our control. We will not be held liable for any losses, damages, or charges incurred by you due to late delivery of your order.

We use the best packaging to ensure that your order arrives in perfect condition. Unfortunately, there are times when parcels incur damage whilst in transit. Upon receipt if your parcel shows signs of damage or leakage you must refuse the parcel and instruct the courier to return the goods to us.

 

Cancellations, Returns and Refunds Policy

We want you to be delighted with your order and it is our aim to ensure that all products dispatched to you arrive in perfect condition.

If you have received your order and are unhappy with any of the products ordered, or wish to cancel your order, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 7 working days from the date of your order being delivered. However, we will only reimburse delivery and returning costs where items were delivered in error or were damaged or defective.

Any products must be returned to us in good condition, unopened and in the original packaging. Refunds will be paid within 28 days of the date that you notified us of your intention to return the items.

If any products are defective we require that you tell us within three days of receipt. After this period you will be deemed to have accepted the items. Defective items must be returned to us in packaging suitable for prevention of further damage. After investigation, where we agree that goods are defective we will either replace the items free of charge or refund your money including the cost of delivery.

You are liable for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. We strongly recommend that you insure the returns to full value as we might claim against you should damages be sustained.

All returns must be sent to our Registered Address and must include a copy of your sales invoice for each returned item together with the reason for their return.